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How to cancel and refund at Singapore Airlines?

How to Cancel and Refund Your Singapore Airlines Booking?

Singapore Airlines is known for its world-class service and excellent customer support. However, there may be times when you need to cancel your booking and request a refund. Whether it’s due to a change in your travel plans or unforeseen circumstances, Singapore Airlines offers a straightforward process for canceling and refunding your tickets. In this guide, we will walk you through the steps to  Singapore Airlines cancel and refund your booking to help you navigate the process with ease. Call the customer service agent from Singapore Airlines at +1-888-915-2449 or +0065-6407-5332 (USA)

Cancelling Your Singapore Airlines Booking

  • Step 1: Visit the Singapore Airlines Website

To initiate the cancellation process, visit the official Singapore Airlines website ( from your web browser.

  • Step 2: Log In to Your Account

If you made your booking through the Singapore Airlines website and have an account, log in with your credentials. This will give you access to your booking details.

  • Step 3: Retrieve Your Booking

Once logged in, go to the “Manage Booking” or “My Booking” section on the website. Enter your booking reference number and the last name of the passenger. Click “Retrieve Booking” to access your reservation.

  • Step 4: Select the Booking to Cancel

You will now see a list of your booked flights. Select the booking you wish to cancel by clicking on it.

  • Step 5: Review Cancellation Terms

Before proceeding, it’s essential to review the cancellation terms and conditions. Singapore Airlines cancellation policies can vary depending on the fare class, route, and the time of cancellation. Be sure to understand any fees or penalties associated with your cancellation.

  • Step 6: Confirm Cancellation

If you are satisfied with the terms and conditions, click on the “Cancel Booking” or “Cancel Flight” option. Follow the displayed instructions on th screen to confirm the cancellation.

  • Step 7: Payment and Confirmation

You may be required to make a payment if there are any applicable cancellation fees. Once the payment is processed, you will receive a confirmation of the cancellation via email. Call the customer service agent from Singapore Airlines at +1-888-915-2449 or +0065-6407-5332 (USA)

How to Request a Refund at Singapore Airlines?

After canceling your booking, you can proceed to request a refund for your canceled ticket. Here’s how:

  • Step 1: Go to the Refund Request Page

Return to the Singapore Airlines website and navigate to the “Refund Requests” or “Request a Refund” section.

  • Step 2: Provide Booking Details

Enter your booking reference number and the last name of the passenger to retrieve your canceled booking.

  • Step 3: Select the Canceled Booking

Choose the canceled booking for which you wish to request a refund.

  • Step 4: Complete the Refund Form

You will be directed to a refund request form. Fill in all the required information, including your contact details and the reason for the refund. Be as detailed as possible in explaining your circumstances.

  • Step 5: Attach Supporting Documents

If your refund request is related to a specific situation, such as a medical emergency or a canceled flight by the airline, be sure to attach any supporting documents, such as medical certificates or flight cancellation notices.

  • Step 6: Review and Submit

Carefully review all the information you have provided. Once you are satisfied, click the “Submit” or “Request Refund” button to send your refund request to Singapore Airlines.

  • Step 7: Wait for Processing

Singapore Airlines will review your refund request, and the processing time may vary depending on the complexity of your case. You will receive email notifications regarding the status of your refund request. Call the Singapore Airlines customer service agent at +1-888-915-2449 or +0065-6407-5332 (USA)


Cancel and refund at Singapore Airlines  is a straightforward process when you follow the airline’s guidelines. Be sure to carefully review the terms and conditions associated with your booking, as well as any fees or penalties that may apply. If you have specific circumstances or questions related to your refund, don’t hesitate to reach out to Singapore Airlines customer support for assistance. With the right information and patience, you can successfully navigate the cancellation and refund process for your Singapore Airlines flight.

Call the customer service agent from Singapore Airlines for more details at +1-888-915-2449 or +0065-6407-5332 (USA)

Frequently Asked Questions (FAQs)

Q1: What is Singapore Airlines’ refund policy?

Singapore Airlines  refund policy varies depending on the fare type, route, and the time of cancellation. It’s essential to review the specific terms and conditions associated with your booking. Generally, fully refundable tickets are eligible for a full refund, while non-refundable tickets may incur cancellation fees.

Q2: How long does it take to receive a refund from Singapore Airlines?

The time it takes to receive a refund from Singapore Airlines can vary. It may take 4-6 weeks for the airline to process your refund request. However, it can take longer in some cases, especially if there are complexities or a high volume of refund requests.

Q3: Can I cancel and refund my Singapore Airlines booking if I purchased travel insurance?

If you purchased travel insurance, your ability to cancel and receive a refund may depend on the coverage provided by your policy. Review your insurance policy to understand the terms and conditions related to cancellations and refunds. Some insurance policies may cover certain unexpected events that lead to trip cancellations.

Q4: What should I do if my flight is canceled by Singapore Airlines?

If Singapore Airlines cancels your flight, you are entitled to a full refund of the ticket price. The airline will typically provide instructions on how to request a refund or rebook your flight. You can follow the steps mentioned in this guide to initiate the refund process.

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